Partnership: A relationship between individuals or groups that is characterized by mutual cooperation and responsibility, as for the achievement of a specified goal by which each shares a fixed proportion of profits and losses.
Or, more simply defined: If you help me, I will help you.
Pep…
My wife just returned from an incentive trip that my mother-in-law won for outstanding sales production for 2008. The event was held at a resort in St. Thomas and it was a nice opportunity for them to reconnect again and enjoy one another in a relaxing environment. As most of the costs for the …
A colleague recently shared with me that a 10-room night booking provides enough revenue to his hotel to pay one employee an entire week. Think about this the next time you feel exhausted and don’t want to make one more solicitation call. Your extra efforts could provide stability and hours for…
Our office is competing in a local softball league this summer for the first time. For each game, we’ve had upwards of 30 people come out to play and support the group. At the beginning of the season, I talked with some players and we identified the things that we hoped to achieve as a result of our…
Everyone needs a vacation now and then… even sales people. Who is going to handle your accounts when you are basking in the sun sipping umbrella-decorated beverages?
Technology provides an “out of office” assistant but is that really enough to satisfy your customers in this econo…
Is it every appropriate to say “no” to a customer in today’s climate?
More customers are becoming savvy to using today’s “economic woes” to negotiate harder, even when their distress may not be fully justified.
Recently I learned of an account that stated it would not …
The most amazing thing about HOTELS magazine and their blogs is the incredible knowledge that the readership base offers. For the past several months, I’ve shared best practices for sales and marketing from my personal experience. Now is when I need your assistance…
Our off…
Your sales team has a tremendous challenge in front of them: book business during a down economy when competition is extremely fierce.
During these times, people may get anxious, nervous and stressed. Your owners might want to know all the details of exactly what your team is doin…
Sales people can be motivated by many different things: recognition, awards and money.
Many properties have been faced with the difficult task laying off individuals as business levels decline.
I am hopeful that while sales people may not be making the same amount of money in bonuses and …
This morning I heard a director of sales and marketing say, “I would never beat a sales person over the head with a contract.” He used this expression to show his support for the efforts of his sales team. He instills trust and empowerment and allows his senior team to book the b…